About client:

Our client is a leading SaaS company headquartered in San Mateo, CA, and Bangalore, India and are series-B funded by leading global VC funds.

Roles & Responsibilities:

- Lead development of systems and processes as per business needs

- Collaborate effectively with corporate sales, marketing and product teams to achieve business outcomes

- Work with data and deliver insights that help optimize existing processes and nonprofit NPS

- Champion and deliver end-to-end programs to amplify growth for nonprofits

- Assist nonprofits as needed with setting up & achieving their Volunteering goals

- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs.

Requirements:

- 2-4 years of work experience preferably in consumer companies

- Exceptional interpersonal and communication skills (written and verbal) are a must

- Degree from a premier educational institute - IITs, BITS, NITs, IIMs is good to have

- Strong quantitative, analytical and problem-solving skills; must be comfortable working with data

- A high degree of creativity and innovation, with proven examples of applying knowledge, experience, and judgment to ambiguous problems

- Accountability and personal organization are essential

- Ability to multi-task and juggle multiple competing priorities

- Ability to deal with ambiguity in a rapidly changing business environment Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

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