Exp : 4 - 8 Years 

Key Responsibilities:

The TES team is responsible for moving developers through the funnel, helping developers with queries related to the platform and developer experience. The TES Lead position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks :

1. Strategy and planning : The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team

2. Implementation : The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. Candidate is expected to perform multiple experiments to improve the conversion rates of the funnel stages

3. People management : The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The TES Lead is expected to directly / in-directly manage a team of 10-20 employees within 2 months of joining the company

4. Proven leadership abilities with ability to lead cross functional teams using strong planning and organizational skills

5. Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals

6.Ability to evaluate and manage the resources and processes required for the successful completion of projects

7. Work to ensure that we are delivering an excellent developer experience and address escalated developer concerns as necessary

8. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning

9. Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving developer satisfaction

10. Monitor real time service levels, KPI's and conversion rates

11. Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

12. Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other change initiatives as required

13. Perform ad-hoc analysis and reports based on business needs

Necessary Qualities :

1. 2-7 years of experience (preferably in operations or consulting roles)

2. Prior experience in process design and operations implementation (preferably in Sales/HR/ Supply chain management)

3. Prior leadership experience (experience in managing tech talent/developers is a big plus)

4. Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term goals

5. Data analytics skills / should be comfortable working MS excel. Should have the intuition to use data effectively for devising operations strategy. Experience with analytics tools is a plus

6. Structured problem solving, detail oriented and user first attitude

7. Knowledge of supervisory techniques to manage, motivate and train employees.

8. Strong bias for action

9. Must have attention to detail and critically think through and resolve problems

10. Must have customer service skills and be able to maintain a consistent, high level of service.

11. Understand lean operations strategies (especially concepts relevant to services industry

12. Excellent written and verbal communication skills in English

13. Overlap 4 hrs with PST

Nice-to-have: Willing to be flexible with schedule if that works better for target candidates

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