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10/01 Geetika Kumar
Senior Consultant at V-Konnect Associates

Views:38 Applications:7 Rec. Actions:Recruiter Actions:4

Team Lead - NRI Segment - BPO (2-5 yrs)

Navi Mumbai/Mumbai Job Code: 1030647

- Product /Process / Compliance knowledge of NRI Account opening & banking transactions ( Financial & Non- Financial ), PRP ( Premium Rupee Plan ) & Financial and Non -Financial Banking transactions by resident Indian customers

- Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

- Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively.

- Skilled manpower - Identify team training needs and liase with Training team for training allocations

- Define performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

- Maintain highest levels of discipline (punctuality, attendance, grooming standards etc.) in the office

- Collaborate with stakeholders across Product / Process / Program /OSD to ensure desks are well equipped to operate FTR and is compliant

- Design applicable reconciliation programs to eliminate operational misses

- Maintain strict vigilance on the quality of forms and documentation provided

- Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.

- Ensures timely escalation of issues that is impacting business and possible solutions to address customer / staff concerns

- Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various products and services

Women-friendly workplace:

Maternity and Paternity Benefits

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