17/08 Mamta Dutta
Team Lead at V-Konnect Associates

Views:300 Applications:136 Rec. Actions:Recruiter Actions:2

Team Lead - Escalation & Complaints - Social Media Channel - Banking Process (4-7 yrs)

Mumbai/Navi Mumbai Job Code: 841151

Team Lead - Escalation - Complaints - Social Media

Brief role : 


- Handle escalations and diffuse crisis situations


- Managing all sort of escalations


Qualities expected out of applicant :

1. Excellent written and spoken communication

2. Ability to manage challenging situations

3. Ability to effectively collaborate with teams, internal and external

4. Self- Driven to achieve business goals and objectives

5. Good understanding of Banking products & processes

6. Ability to handle escalations and diffuse crisis situations

7. Think out of the box for improving customer experience

8. Hands on experience for managing email interactions with customers would be preferred

9. Good team handling experience.

10. Managing all sort of escalations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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