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Associate Consultant at Careernet
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Team Lead - Customer Success - BFSI (5-10 yrs)
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Developing and managing client relationships at CXO level.
- Drive and own continuous discussions around Return on Investment (RoI), Adoption and Value Realization to ensure retention and growth
- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings
Onboarding & Product Adoption:
- Responsible for setting up the process for onboarding large clients and ensuring best in class onboarding experience within minimum possible time
- Drive CT product usage for initial 60 days of onboarding large enterprise customer retention
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