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21/08 Hemanshi Sachdeva
HR at Crescendo Group

Views:661 Applications:188 Rec. Actions:Recruiter Actions:14

Team Lead - Contact Center - EduTech (3-8 yrs)

Mumbai Job Code: 842457

Job opportunity in Mumbai for a professional holding 3-7 years of experience in handling a team of 15 members for Contact Center/BPO. You will use your expertise and team handling skills to drive the performance of the team and achieve targets. If this sounds exciting, apply with us!

LOCATION: Mumbai (Working remotely for the time being due to Covid)

SHIFT: Rotational Shifts

WORKING DAYS: 6 days

YOUR EMPLOYER:

An incredibly fast-growing Edu-tech startup, backed by renowned venture capitalists.

RESPONSIBILITIES:

- Leading a team of around 10-15 people who will be resolving customer queries through chat, email or phone call.

- Setting clear team goals and managing the team performance

- Driving targets through performance management and strong analytics.

- Practicing Operational Efficiency & Accuracy Metrics Management by using automation and technology

- Creating an inspiring team environment with an open communication culture.

- Deep performance management of a team to achieve Six Sigma output

- Constantly coordinating with tech, curriculum and cross-functional teams to resolve customer issues

REQUIREMENTS:

- Minimum 3 years of relevant experience as a team leader in a BPO/call center

- Should have managed a team of 10-15 people for at least 6 months

- Must have strong people and performance management skills

- Excellent communication and Interpersonal Skills

WHAT IS IN STORE FOR YOU?

- Work in a fast-paced start-up environment

- Learn various new skills outside of your domains

Women-friendly workplace:

Maternity and Paternity Benefits

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