Team Lead - Collections - Loans

- Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile.

- We partner with origination teams to provide financing, investments and hedging opportunities to our customers.

- To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Responsibilities:

- Manage collection activities of assigned location through team and collection agencies.

- Ensure the DCA complies with Bank's Outsourcing requirement.

- Review & investigates customer complaints on DCA.

- Review customer's settlement proposal when raised by the DCA.

- Perform Controlled Self-Assessment on the DCA on a month on month basis.

- Capacity planning for DCA's from time to time.

- Check on timely account allocation to the DCA.

- Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts.

- Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement.

- Knowledge of managing dialers in the past would be an added advantage.

- Checking of Invoices raised by DCA and tracking for timely payment to DCA's.

- Any other responsibility assigned to him/her from time to time by the Supervisor.

- Execution of legal remedies like sec.

- 138, SARFAESI Act etc on defaulting customers for recovery of outstanding.

Additional Responsibilities:

- Working on implementation of Collection Management system for India Consumer business.

- UAT Testing of various modules of Collection Management system(CMS).

- Testing of mobility solution & Agency Management module as part of the CMS implementation.

- Liasoning with local & regional technology team for timely delivery of various Collection system module.

- Acting as a back-up to system administrator for CMS.

- Preparing training document for Collection Management system.

Requirements.

- Experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans).

- Graduate/Post Graduate along with sound domain knowledge in Retail Collections.