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11/06 Shruthi Acharya
Deputy Manager at Skillventory

Views:1890 Applications:44 Rec. Actions:Recruiter Actions:4

Team Lead - Client Services - Social Media Cell - Bank (5-10 yrs)

Mumbai Job Code: 707593

Hiring for a leading bank

a. Should have led the launch of a Social Media cell

b. Should have expertise in choosing the right technology options for digital migration/automation like Chat Bot ( with some used cases to refer to during the interview )

c. Should have worked in building a team for 24/7 client servicing environment in IVR / Back Office / Contact Centre / Email Correspondence Cell

d. Should have in-depth knowledge of managing leads, complaints queries in a large setup

e. Strong process writing and client communication skills with respect to Banking / Cards / Assets

f. Should have the background on IT ACT/regulations affecting Social Media

Leadership :

a. Should be able to build and develop a vision for servicing clients on Social Media

b. Strong conceptual and analytical skills to view the existing set up of Social Media for a revamp

c. Should have the ability to and influence manage stakeholders

Shruthi Acharya

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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