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Senior Manager at Skillventory
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Team Lead - Client Services - Social Media Cell - Bank (5-10 yrs)
Hiring for a leading bank
a. Should have led the launch of a Social Media cell
b. Should have expertise in choosing the right technology options for digital migration/automation like Chat Bot ( with some used cases to refer to during the interview )
c. Should have worked in building a team for 24/7 client servicing environment in IVR / Back Office / Contact Centre / Email Correspondence Cell
d. Should have in-depth knowledge of managing leads, complaints queries in a large setup
e. Strong process writing and client communication skills with respect to Banking / Cards / Assets
f. Should have the background on IT ACT/regulations affecting Social Media
Leadership :
a. Should be able to build and develop a vision for servicing clients on Social Media
b. Strong conceptual and analytical skills to view the existing set up of Social Media for a revamp
c. Should have the ability to and influence manage stakeholders
Shruthi Acharya
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