Team Lead - Client Services - Social Media Cell - Bank

Hiring for a leading bank

a. Should have led the launch of a Social Media cell

b. Should have expertise in choosing the right technology options for digital migration/automation like Chat Bot ( with some used cases to refer to during the interview )

c. Should have worked in building a team for 24/7 client servicing environment in IVR / Back Office / Contact Centre / Email Correspondence Cell

d. Should have in-depth knowledge of managing leads, complaints queries in a large setup

e. Strong process writing and client communication skills with respect to Banking / Cards / Assets

f. Should have the background on IT ACT/regulations affecting Social Media

Leadership :

a. Should be able to build and develop a vision for servicing clients on Social Media

b. Strong conceptual and analytical skills to view the existing set up of Social Media for a revamp

c. Should have the ability to and influence manage stakeholders

Shruthi Acharya