Team Lead - Billing - KPO/BPO

- Supervise the billing and accounts receivable activities including outbound contact and all correspondence

- Checking for correctness of Billing documents

- Provide information for cash flow forecasting

- Conduct billing analysis

- Support and develop accounts receivable process improvements

- Plan and implement quality workflows for all billing processes

- Contact customers to identify and resolve issues

- Escalate collection issues to management

- Should have managed offshore transitions

- Month-end closing of the billing group information

- Special program/billing planning and implementation

- Clients problem escalation and customer service

- Knowledge of managing billing portal

- Problem solver attitude

- Good skill in resolving queries from clients

Job Requirements:

- Demonstrates clear verbal and written communication skills.

- Demonstrates excellent organizational skills and efficient at multi-tasking with adjustable priorities.

- Strong IT skills, with specific expertise using excel & Working Knowledge of Great Plains - ERP.

- Demonstrates a proactive - can-do- attitude and a proven background in exceptional customer service.

- Demonstrates commitment to quality in all aspects of work, despite a heavy workload and time pressures.

- Resolves all billing complaints and concerns.

- Experience can be between 8 to 10 years.

- Preferred candidate should be from Telecom industry

- Having worked with global clients is an added advantage

- Ability to communicate with On-site team members/ Internal and external customers.