Job Title: Sr. Manager, Global Sales Operations

Sales operations is a strategic function that supports, enables and drives effective sales objectives, strategies and programs. IND's Central Sales Operations (CSO) department works closely with the BU's regional teams to drive a range of critical processes for the global Sales function. Some of these processes include pipeline & conversion management, efficiency tracking, customer tiering & accounts coding, reporting alignment, and sales forecasting.

ROLES AND RESPONSIBILITIES:

Leads global team (~10 direct reports) responsible for implementing best practices, quantifiable processes & tools, and structural support to the business unit's global Sales team. Specific team responsibilities include the following areas:

Sales Performance Management:

- Leads annual budget planning process by supporting regions on the data prep, PM alignment

- Owns Pipeline and Conversion management process, including Must Win opportunity process

- Leads incentive plan development and administration

- Supports Sales- PM Interlock process

- Owns SFDC and tableau system and provides performance dashboards

- Leads TEOA Continuous Improvement initiative

Customer Management:

- Leads Customer Tiering, Reconciliation and Coding processes

- Leads IND Global Customer and Sales Codes management: KCC, A codes, GAM codes, VGAM, and support regional team on the global customer performance measurement and tracking.

- Leads analytics / recommendation / tracking process for determining direct vs. channel fulfillments.

- Leads BU's Corporate Reorganization Application (CRA) process and financial impact review

Sales & Operation Planning (S&OP):

- Leads BU customer demand forecasting process, coordinating between Sales and Supply Chain / Demand teams

- Monitor forecast accuracy to drive improvement

Sales Team Development & Recognition:

- Leads Sales Effectiveness program

- Develop and implement Sales Training Program, collaborating w/ HR, Corporate Training, and External Vendor(s)

- Responsible for the Quarterly Nomination and award for Sales/CC teams

KEY EXPERIENCE/SKILLS:

- University degree (preferably business administration or finance)

- Strong communication (email and presentation) in English

- Strong business acumen and analytical decision-making skills

- Ability to motivate team and develop employee skills

- Results driven

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.