TE Connectivity - Manager - HR Solutions - Shared Services

Manager HR Solutions (Shared Services)

Job Overview :

- TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions.

- They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone.

- The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

What your background should look like :

Purpose of Position :

- Responsible for HR Operations team to deliver high quality HR customer service to the manager and employee population in TE.

- This role will also include responsibility for working with management team to identify opportunities for efficiency with the HR Solutions organization and having a key role in the migration of work across the region to support productivity objectives.

Essential :

- Supporting Supervisor of HR operational team to deliver high quality customer experience across all transactions

- Coaching and mentoring to drive high performance across all levels and roles in the team

- Building and maintaining strong partnerships with key stakeholder groups

- Achieving operational metrics on SLA, TAT, NPS, Quality

- Identifying opportunities for efficiencies across HR Solutions globally

- Working with HR global/local teams and across functions to migrate work across regions to drive productivity in HR

- Managing and/or contributing to business as usual and strategic projects to ensure successful deployment of projects

- Advance TE's capability in delivering world-class, scalable, people-oriented services that adapt and evolve with our ever-changing business needs

- Managing relationship with third party providers and hold them accountable for their SLA's

Required Experience, Knowledge, Skills, Abilities or Education :

- Ability to manage a diverse team and work with peers and stakeholders across countries/regions

- Knowledge of HR process and systems

- Must be solution focused and results oriented

- Ability to act as TE and customer advocate.

- Demonstrated business acumen and confidence communicating across all stakeholder groups including senior management and customers

- Demonstrated ability managing up and managing peers.

Professional Experience :

- Several years of working experience in HR Shared services function

- Experience in HR Transformation projects, HR data management and operations process management

- Experience of working in an in-house or third party HR shared service center

- Sound understanding and hands-on experience in HR processes and especially HRIS and compensation and benefits area will be useful

- Experience in leading a team of people across locations

- Managing large complex company wide projects

Special Qualifications, Knowledge & Skills :

- Training/qualifications in quantitative analysis, analytic tools will

- Expertise in process improvement, lean methods/six sigma tools.

- Knowledge of SAP HR module

- Project management training

- Training in relevant software / tools like MS excel and SAP