Global Mobility Services- Taxation with Big4- CA or MBA only

Key Accountabilities :

Role Descriptors :

Measurables/KPIs :

Market/ Client - Drive CST satisfaction scores

- Identification of ways to improve CST's productivity and Account mining

- Internal and external stakeholder management (example-solving for ambiguous situations between CST and Analysts, conflict and escalation management)

- Awareness of Tax SBU's service offerings and collaboration with respective service lines

- Ensure team is updated on information about changes in tax rules,schemes and policy - Improve team ticket feedback score on quality and timelines by reviewing tickets before submission

- Team ticket feedback score on quality and timelines and CST appreciation emails

- Opportunities mined from existing scope of work and new clients added

- Number of instances of supporting PLs to provide advice on various tax matters to CST

- Personal ownership (responsibility and accountability) for the work and performance of team

- Number of presentations made, communication sent on changes in SBU specific tax rules,schemes and policy with 100% team attendance

- Actively engage in carrying out research (IT, Company Law, FEMA, etc) and support PLs in providing advice on various tax matters to CST

Quality Service delivery :

- Delivering high quality work to CST in light of changing regulatory environment

Governance and MIS :

- Maintaining and reviewing of all operational and people metrics with PLs/Management regularly

- Adhere to operational excellence norms on tickets

- Time booking under appropriate client charge codes by team

Productivity Improvement :

- Maintaing optimal SLA and improving it regularly

- Innovation- Suggest and implement new ideas to make existing work efficent

- Tickets closed by team and their feedback on Quality and timeliness

- Review of tickets at every touch point to ensure quality before submission to CST

- 100% compliance to SLAs and reverse SLAs

- Closure of all pending tickets on WorkIT within agreed timelines with PM

- Feedback from all stakeholders

- Effective representation of data related to team's tickets, training completed

- Consistently develop technical expertise to enhance quality of deliverables

- Process improvements suggested and best practices shared

- Monitoring utilization weekly with course correction if required

People :

- Ensure effective utilization of self and junior team members

- Drives Collaboration and Inclusion among the team members

- Team retention and motivation

- Ensure compliance with all office operating procedures-timesheets, dress code, leaves, office time, goal setting, interim and year end reviews

- Initiatives beyond work - Efficiently delegate work and allocate resources on projects

- Ensure open communication channels with staff and help to implement change management interventions where necessary

- Educate and increase the ICoE team awareness of the Group governance and control procedures and processes, ensuring total adherence

- Participation of self and team in GPS and wider focussed actions and initiatives which drive cultural improvement

- Provide support and guidance to junior team members, help new team members settle down and conduct engagement activities.

- Effective utilization of PC budget

- Hi-Pot Retention

- Performance management (timely feedback and documentation)

- 100% of compliance of self and team with respect to all office operating procedures-timesheets, dress code, leaves, office time, goal setting, interim and year end reviews

- Attend internal and external trainings on tax issues (1-2 external trainings)

- Projects taken up at overall ICoE/Firm level and encourage team to participate in ICoE level engagement activities

Financial Strength :

- Continually strive to understand the economic environment and bring team upto speed(example:latest tax reforms,tax laws, IT Acts and other statutory changes which may affect the clients)in areas which the business operates and provide excellent client service

- Broaden skill set by investing in technology/digitalization(example:BOT implementation,automation through excel,PowerBI and other prodcutivity improvement tools) to add value in this dynamic environment

- Ensure Team Fungibility leading to better utilization across SBUs

- Knowhow of best practice and techniques to provide sound advice, support and train team

- Identify key risks, issues and dependencies and set mitigation actions and update team

- Lay down standard operating procedures and monitor team's adherence with the SOPs along with the team

- Closely review allocation of tickets with PL to increase chargeable hours of the team

- Implement Automations to reduce cost of delivery

Public Trust - Awareness about internal & external regulatory / independence requirements and strict compliance to the same. - Completion of all risk / independence/ IT security related trainings and adoption of the same leading to zero incidences of breach by self and team

- Proactively take action in case of personal independence breaches / violation of code of conduct / company policies at any point in time

- Identify and communicate potential areas of risk

SKILLS, KNOWLEDGE & EXPERIENCE:

Qualifications: - CA/ MBA/PGDM/PGDBA

Experience : PQE of 3-8 years from CA firms/Global Financial Institutes with expertise in areas of Tax Management is preferred

Skills or Knowledge :

Skill or knowledge area Level or depth required Why is it required?

- Verbal and written communication skills High level of competence required Excellent communication is required for stakeholder relationship building. Imperative to have polished written skills required in drafting responses.

- Project and Stakeholder management skills High level of competence required To facilitate effective management across various streams of activities including: team/stakeholder relationship management, conflict management and negotiation skills.

- Additional Certifications/Skills High level of competence required CFA would be an added advantage

- Presentation Skills Moderate level of competence required To facilitate effective knowledge sharing and make presentations for teams and stakeholders.

- Team Management High level of competence required To ensure optimum utilization of team's capabilities and achieve maximum productivity.

Learning Path Interventions :

- Risk Management & Profitability Management Ensuring risk compliances on project at all times

- Writing Effective Emails Learning to write effective emails to teams as well as to stakeholders.

Next Level Key Indicators :

- Lead opportunities and support on engagements for ICoE

- High level of competence required

- Expectations are to manage SLA's and be a strong backend support to the client facing teams in leading large engagements for the firm.

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