Tavisca - Staffing Manager

Job Description :

- Manage all the staffing needs loyalty business at Tavisca

- Demand fulfilment based on Org / Program / Project / individual priority

- Match the supply / demand for the BU based on product roadmap and prioriotization

- Manage Internal staff movements, Balance people aspiration vs business needs during staffing.

- Connect with all relevant stakeholders to understand capacity requirement, business priorities and requirement timelines

- Work with Staffing head and HR head to breaking down the requirements to FTE Vs Contractor needs and roll out positions accordingly

- Work with IT and Delivery leadership and Identify the competencies and personas needed to fill the positions

- Communicate to delivery teams about pipeline, open opportunities, staffing changes, etc.,

- Collaborate with other dependent office roles/functions like HR, Delivery, Recruitment, Finance etc.

- Provide visibility on current / future resource availability and supply situation to business teams

- Align with organisation growth vision and identify the right demand opportunities for the BU

- Be the POC for loyalty business resource requirement

- Manage staffing data and run cost analysis.

- Run staffing analysis and assess the health of the functions and teams

- Identify skill gaps and potential future resourcing needs for the teams in Loyalty BU

- Manage and Coordinate the IT service partner relationships.

Skills, attitudes and experiences would one need to bring, to be an ideal fit for this role :

- Ability to connect with people and influence

- Good analytical mind with excellent skills in planning

- Ability to abstract or be detailed based on context

- Ability to handle high levels of ambiguity and volatility

- Ability to context switch

- Receptive to feedback

- Quick in decision making; action-oriented

- Ideation to think strategic, build plans, plus ability to switch to tactical mode for operational reasons

- Exposure to clients and senior stakeholder.

- Ability to build cost analysis, alternative strategies and implement the processes in the organisation

- Experience of managing external vendor relationships is preferred

- Experience or exposure to predictive analysis or HR analytics would be beneficial

- Experience of leading RMG groups for IT service company would be nice to have (Not a mandatory requirement)

- Good command on maintaining and using data for representation and decision making

- Good command on advance excel and or other data analytical tools - Exposure to staffing tools and processes.

Qualification/Experience :

- Graduate with minimum 8 years of experience in managing capacity planning or resource requirements (Directly or Indirectly)

- Have either managed large teams/projects directly or have supported the resource requirements for large projects.

Nice to have :

- MBA or any certification in management/finance discipline

- Project management, HR analytics certifications,

- Understanding of IT project planning, Agile methodologies etc.

External Skills And Expertise :

- Ability to build cost analysis, alternative strategies and implement the processes in the organization

- Experience of managing external vendor relationships is preferred

- Experience or exposure to predictive analysis or HR analytics would be beneficial

- Experience of leading RMG groups for IT service company would be nice to have