Tata Digital - Quality Assurance Role - Site Operations

Roles and Responsibilities:

- Ensure Quality content availability with regard to Banners, Navigations promotions and offers for ecommerce website

- Prepare QA use cases for all site properties, new features and train the team on same

- Create SOP manuals for teams to follow for site validation

- Drive timely delivery of all campaigns with air tight quality matrix in place

- Liaise with internal and external stakeholders for website changes

- Rollout all sale changes on time as per the marketing calendar

- Troubleshoot website bugs and issues in liaison with Tech and Business stakeholders

- Build key stakeholder relationships both at partner brands & Tata Digital

- Provide business inputs to the Site Marketing Team.

- Analysis and MIS reports for various site operations processes and customer insights

- Communicate clearly the progress of category performance on the TD platform and work with brand partners to ensure merchandising as per plan.

- Develop an understanding of the brand partner industry and business nuances.

Skills and Experience:

- Experience in web content validation and verification for a large scale ecommerce organization

- Managed large scale campaign refreshes

- Application Testing, digital content QA and Team Building.

- Problem solving skills and self driven

- Excellent critical thinking, operational excellence skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured manner

- Experience in large scale and complex site merchandising operations.

- Strong written, verbal, presentation and influencing skills