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04/03 Swapnalika Singh
AM - HR at TATA CliQ

Views:1132 Applications:265 Rec. Actions:Recruiter Actions:45

Tata CLiQ - Assistant Manager - Training & Content Development (3-7 yrs)

Mumbai Job Code: 899168

- Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics and Luxury.

- At CLiQ, we encourage experiments and creativity in Technology. We develop and use technology to enhance day-to-day life and have a positive impact on customers.

- Tata CLiQ has a unique omni-channel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India's definitive destination for exclusive Fashion and Electronics brands.

Here's what we believe in:

- We obsess over customer delight

- We are out there to find an alternate way of doing e-commerce

- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes

- Our goals will be ambitious, demand significant stretch

- We believe in Uncomfortable Transparency

- We will always be respectful, empathetic and caring about the well-being of our teams

KEY RESPONSIBILITIES : 

- Play a strategic role in creating a training framework and content design standards

- Help identify content requirements for all of our processes / queues

- Look for and establish innovative ways to create and update modern interactive content

- Design and create Training content that spans a variety of methods including traditional e-Learning and instructor-led courses, bite-sized content, webinar recordings, videos

- Hands on experience on software to create / develop e-learning & digital training content

- Engage other teams such as Category, Marketing, Development and Product to identify, leverage and curate their content to include in our training courses and learning journeys

- Update existing training content to keep pace with new Process/SOPs releases

- Troubleshoot and fix any issues reported for training content

- Help deploy training content on digital portals - internal and external - and other tools used for eLearning and instructor led training delivery

- Conduct TTT of Vendor Training Partners on content that they leverage for training delivery

- Contribute to developing templates, scripts, accelerators, learning models and best practices

- Collaborate with leadership team to develop and execute short, and long-term training and learning objectives that develop skills, enhance productivity and quality of work

- Use performance reviews and skills gap analyses to identify training needs per department, team and individual

DESIRED CANDIDATE PROFILE:

- Strong interpersonal skills with the ability to communicate and work with people across multiple levels and functions

- A continuous improvement and best practice attitude

- Organized, meticulous attention to detail

- Committed to a high standard of excellence which includes working professionally and ethically

- Demonstrates self-drive and initiative

- Good judgment and sound problem-solving abilities

- Ability to work within challenging environment with tight delivery timelines

EXPERIENCE : 

Overall 3-5 years of experience with 3 years of relevant experience as Training AM / Lead in Process/Soft skill training content/module development.

Women-friendly workplace:

Maternity and Paternity Benefits

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