This position would managing entire call center setup - inhouse/ outsourced. The candidate will be responsible for the team assigned to him and for deliverables as per the business targets communicated. Key Responsibilities: - The role holder is responsible for deliverables of the team - The role holder is responsible for Target on service issues/ up gradation / cross sell of different products - This role holder is responsible for quality of business that his team is managing Company Requirement: - 12 - 15 years experience in callcentre Industry - Should have handled voice process ( Sales, Retention) preferably from general insurance background - Experience of managing in-house and vendor callcentre teams - Should have the experience of managing 100+ work force - System expertise on Dialer, IVR, CRM, other callcentre applications - Exposure to online insurance business applications would be added advantage - Proven track record on performance, customer experience, headcount retention, operational efficiency - Sales Skills required. - Minimum Qualification-Graduation required. - Understanding of Digital Business

Mumbai

Tata AIG - Head - Call Centre 

Tata AIG - Head - Call Centre  ,Job Description for Tata AIG - Head - Call Centre  in Tata AIG in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for Tata AIG - Head - Call Centre  in Tata AIG in  Mumbai for (12-15) years of experience. Apply Now!