Tata AIG - AVP - Lead - Call Centre - Retention Business (12-15 yrs)
We are looking for an experienced professional to lead the team of our inhouse and vendor team of call centre executives from the retention business.
Experience Requirements :
- 12 - 15 years experience in call centre Industry
- Should have handled voice process ( Sales, Retention) preferably from a general insurance background
- Experience of managing in-house and vendor callcentre teams.
- Should have the experience of managing 100+ work force
- System expertise on Dialer, IVR, CRM, other callcentre applications
- Exposure to online insurance business applications would be added advantage
- Proven track record on performance, customer experience, headcount retention, operational efficiency.
Other parameters :
- Strong communication skills
- Excellent data analytics skills and ability to strategize highly effective business plans
- Vintage and job stability with previous organizations