04/08 Komal Nagdavne
HR at Tata AIG

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Tata AIG - AVP - Lead - Call Centre - Retention Business (12-15 yrs)

Mumbai Job Code: 838092

We are looking for an experienced professional to lead the team of our inhouse and vendor team of call centre executives from the retention business.

Experience Requirements :

- 12 - 15 years experience in call centre Industry

- Should have handled voice process ( Sales, Retention) preferably from a general insurance background

- Experience of managing in-house and vendor callcentre teams.

- Should have the experience of managing 100+ work force

- System expertise on Dialer, IVR, CRM, other callcentre applications

- Exposure to online insurance business applications would be added advantage

- Proven track record on performance, customer experience, headcount retention, operational efficiency.

Other parameters :

- Strong communication skills

- Excellent data analytics skills and ability to strategize highly effective business plans

- Vintage and job stability with previous organizations

Women-friendly workplace:

Maternity and Paternity Benefits

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