TaskUs - Manager - Training

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

PFB the job role of a training manager:

- Effectively leading the team of trainers

- Constant reviews with Operation and Quality team to gauge area of opportunities.

- Handling different LOBs

- Training Content creation and revision.

- Strive to continuously improve customer experience.

- Responsible for performance management of the team.