Syntel Inc - Deputy General Manager - Operations

Sr. No Key Result Areas Key Performance Indicators

1 Driving operational efficiency for all processes and managing all clients in service delivery -100% SLA adherence

- MSA management

- Evaluate opportunity & implement process automation

- Manage smooth process migrations with transitions team

- Ensure robust capacity planning, ability to scale up

- Drive Knowledge Management across verticals

2 P&L responsibility - drive the business with P&L responsibility

- get the right mix of buffer/billable/seat utilization/productivity matrices

- higher price realizations

- business growth & productivity enhancements

- claims discussions

3 Change Management Needs & People Initiatives

- pricing and product offerings for revenue growth

- Coordinate & Lead COE, LEAN initiatives with functional teams

- Drive Customer satisfaction index

- succession management and ESAT (with HR)

Required Skill Sets

1. Strong operations experience in and business change management in banking domain.

2. People management, Client management, ability to motivate and guide a team keeping healthy relationship with peers & subordinates.

3. Focus towards strategic initiatives & process enhancement across various verticals.

4. Keen communicator with penchant for business development, due diligence, consulting.

5. Strong Result Orientation to complete scheduled projects on agreed timelines.

6. Ability to identify Growth Opportunity for the Business

7. Mentor teams and directs for the next role.

Additional and Special Requirements

1. Good knowledge of Capital Markets- Middle office on IM side/trader/custody operations

2. Knowledge of Trade processing, settlements, derivative operations, Collateral Management, Corp action or any of these areas would be added advantage.

3. Should be able to understand and drive solution for complex issues

4. Motivate and drive team in adverse situations

5. Should be able to comprehend and analyze large set of data, identify issues and create solutions

6. Create a culture of establishing robust controls, automate manual processes, generate efficiencies and reduce risk.