Responsibilities: - Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals - Monitoring real time service levels and schedule adherence - Performing ad-hoc analysis and reports based on business needs - Responsible for ground roll-out for the project and sustenance in long run - Delivery Executive Training - Freezing selection criteria for DEs - Optimisation of Number of DEs required - Finalising training methods used for DEs and creating training plan - Finalising payout structure for DEs - Field Ops Planning - Complete city level SOPs as per requirement - Cold start delivery configs - Supporting and enabling field testing - Ensure hiring as per projected requirements - Assistance in implementation and analysing the impact of initiatives/experiments - Coordinating with city stakeholders to drive relevant initiatives/experiments - Gathering ground level intelligence through interaction with DEs and other supply chain stakeholders - Monitoring and improvement mechanism for DE behavior (Cancellations, Rejections, Touchpoint) - Updating SOPs for CC/OMT team in coordination with Ops strategy team Desired Skills (Must Haves): - Relevant work experience of 4+ years in Operations with hands-on exposure in handling a large team of blue collared employees - Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources - Experience in warehouse/fulfilment and fleet management. - Postgraduate from Premier Institution with proven negotiation skills and effective communication skills

Chandigarh

Swiggy - Senior Operations Manager 

Swiggy - Senior Operations Manager  ,Job Description for Swiggy - Senior Operations Manager  in Swiggy in  Chandigarh for (4-7) years of experience. Apply Now!

Job Description for Swiggy - Senior Operations Manager  in Swiggy in  Chandigarh for (4-7) years of experience. Apply Now!