- In this role, you are primarily responsible for managing the operational efficiency of hubs across two or more areas in the city. - To be successful in this role, you must be able to manage multiple area level operations to ensure order fulfillment, logistics as well as provide an enhanced customer experience. - You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. - You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas. - You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focuses on order fulfillment, logistics and customer experience. - You will be responsible for leading and managing a huge team, their performance, expectations and goals. - Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. - Design and manage execution of the employee retention plan. - Responsible for deciding on the staffing and training requirements for all the areas under your purview. - Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics. - Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment. - Support the area managers in the design and roll out of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives. - Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence. - Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview. - Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction schedule frequent hub visits to ensure compliance in hub operations in all areas. - Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature. - Ensure that there are fewer delivery executive driven cancellations in your area. - Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id card while on delivery. Desired Skills: - Graduate/PG with 3-6 years relevant work experience. - Prior experience in process design and operations implementation (preferably in logistics/supply chain management) - Strong operational, analytical and numerical skills. - Ability to use data effectively for devising operations strategy. - Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals. - Must have ability to multi-task, manage multiple hubs and establish priorities. - Good leadership skills (Experience in managing blue-collared employees is a big plus). - Strong people management skills; Good in conflict management. - Understand lean operations strategies (especially concepts relevant to services industry).

Lucknow

Swiggy - Senior Manager - Operations 

Swiggy - Senior Manager - Operations  ,Job Description for Swiggy - Senior Manager - Operations  in Swiggy in  Lucknow for (3-7) years of experience. Apply Now!

Job Description for Swiggy - Senior Manager - Operations  in Swiggy in  Lucknow for (3-7) years of experience. Apply Now!