12/04 Prerna
HR Business Partner at Swiggy

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Swiggy - Senior Manager/Head - Operations (2-7 yrs) Premium

UP/Varanasi/Banaras/Kota Job Code: 686331

About Role:

The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to- end responsibility for delivering on all these aspects as per the internal norms of the company & handle the P&L of the City Operations.

Responsibilities:

- Lead and manage a team of Managers and Executives to offer the best Customer experience

- Strategize and executing projects aligned with the company vision and setting timelines to reach those goals

- Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.

- Set the vision and direction of the team by managing individual and team performance expectations and goals

- Monitor real time service levels and schedule adherence. Performing ad-hoc analysis and reports based on business needs

Desired Skills (Must Haves):

- Relevant work experience of 4+ years in Operations with hands-on exposure in handling a large team of blue collared employees

- Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources

- Experience in warehouse / fulfilment and fleet management.

- Post Graduate from Premier Institution with proven negotiation skills and effective communication skills

Women-friendly workplace:

Maternity and Paternity Benefits

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