07/02 Manasa MN
HR at Swiggy

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Swiggy - Program Manager - New Initiatives - Retention & Loyalty Team (1-4 yrs)

Bangalore Job Code: 662327

Role: Program Manager (new initiatives)

Team: Marketing (Retention and Loyalty)

One of India's hottest startups, Swiggy is looking to hire a program manager to join its retention and loyalty (Marketing) team. We- re on the hunt for someone with an eye for details, an understanding of cross-functional requirements, great people/time management skills, and the ability to work well under pressure.

As a program manager in the retention and loyalty team at Swiggy, you will - 

- Liaison between various stakeholders and creative teams to understand marketing requirements and brief the creative team of the same.

- Handle multiple vendors responsible for effective communication through in-house channels (Push notifications, Emails and SMS)

- Ensure the timely conceptualization and execution of campaigns (Owned/Paid channels)

- Adopt industry best practices and create playbooks for new initiatives/city launches

- Ensure regular checks and balances are in place to course correct campaigns mid-way

- Build foolproof processes and create SOPs to ensure zero deviance from set standards

- Keep an eye on channel performance to make sure they deliver the optimum ROI

- Have a role in defining the communication strategy of one of the most enviable brands today.

- Sounds like something you- d be interested in? Read on to see if you have what it takes to land this role.


- 1-2 years of experience as a program/project manager in a similar role, or as an account manager/client services executive handling multiple vendors, 3+ experience overall

- Experience handling multiple accounts/stakeholders, managing cross functional teams and scaling up

- Analytical approach and data-driven, ability to understand trends and proactively work towards solving for the future

- Strong language command ability to explain ideas to the creative team and other stakeholders effectively

- The ability to evaluate campaigns basis business potential and execute the same

- Willingness to collaborate with teams across functions and learn new skills on the job.

- A hawkeye for errors and guidelines.

- A passion for creativity, and the ability to push, sell and fight for effective creatives.

- Great people skills.

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