Job Description  - Experience in Email and Chat process with expertise in the driving Customer Satisfaction related deliverable. Minimum 2 years.  - Very Strong Operational skills for managing a team of 80 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.  - Good experience in people management and passionate about customer experience  - Ability to manage stress, experience in managing a challenging account  - Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment  - Manage Employee SAT on the floor  - Be a strong mentor for front line leadership on the floor to deliver on ESAT and productivity  - Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well.  - Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job,  - Excellent interpersonal skills  - Analyse performance results and implement department improvements  - Resolve escalated customer complaints  JOB SPECIFICATION  - Minimum 6 - 8 years of overall experience in Operations and 2 years in the role  - Should have handled multiple teams or team size of 80-100  KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED  - Must work in Email and Chat process - minimum latest 2 years of experience  - Analytical skills  - Excellent in communication, especially in writing

Bangalore

Swiggy - Operation Manager - Contact Centre  

Swiggy - Operation Manager - Contact Centre   ,Job Description for Swiggy - Operation Manager - Contact Centre   in Swiggy in  Bangalore for (6-12) years of experience. Apply Now!

Job Description for Swiggy - Operation Manager - Contact Centre   in Swiggy in  Bangalore for (6-12) years of experience. Apply Now!