04/02 Manasa MN
HR at Swiggy

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Swiggy - Manager - Customer Loyalty Program (2-5 yrs)

Bangalore Job Code: 660988

Responsibilities

- Work on ideating, developing and taking Swiggy's customer loyalty to the market

- Be involved in an iterative project, implementing learnings and in turn delivering a strong product for the consumers

- Closely work with the product team to roll out the product and additional features / value adds on an ongoing basis

- Scale and execute a country wide loyalty construct launch post the pilots

- Drive analytical modelling of pricing, long term benefits, monetary implications for Swiggy, etc.

- Making sense of data collected and synthesizing actionable insights to drive adoption and renewal of the product

- Closely monitoring and analysing metrics which define success of the program; suggesting data driven course corrections for the program

- Interface with customers to understand bottlenecks and pain points and synthesize feedback, along with data to drive actionable next steps

- Interface with external entities / partners for driving business discussions and development of features deemed necessary by the envisioned construct

- Co-instrument and help build dashboards & processes by interfacing with product and analytics teams to ensure monitoring of the program is seamless

Preferred Candidate

- 1-3 years of work experience in Business Development, Commercial/Go-To-Market/Growth Strategy

- B.E./B.Tech/MBA from a premium institute preferred.

- Effective Analytical & Communications Skills

- Interest in iterative learning to develop the best consumer centered value proposition

- Attitude & Aptitude for iterative learning and driving end to end success of a program

- Ability to work as a team player in a team work environment

- Ability to own work-streams end to end i.e. from conceptualization to closure, leveraging internal resources to get things done

- Should be proficient in using Excel, Powerpoint. Basic level of SQL querying and database understanding would be a plus

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