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06/08 Priyanka Kulkarni
Recruitment Team at Swiggy

Views:7239 Applications:370 Rec. Actions:Recruiter Actions:11

Swiggy - Head - Net Promoter Score (5-12 yrs)

Bangalore Job Code: 729248

Roles and Responsibilities - 

- Design the NPS measurement SOPs, both relationship and episodic

- Support NPS program managers in driving progress, overcoming obstacles and ensuring adherence to NPS methodologies and standards in the implementation process

- Monitor performance and trends across cities and other functions

- Create dashboards and consolidate results across BUs and / or geographies

- Work with the Customer experience head to design initiatives along with business case development

- Incorporate business feedback on the NPS program

KPIs :

- NPS coverage and response

- Implementation of NPS across cities

- Compliance with NPS methodology & standards

- Execution of NPS surveys with the right frequency & required samples

- Root-cause analysis & monitoring

- NPS dashboards/reports

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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