The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. City Operations teams: Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&L. The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations Job Description: - To ensure great customer experience through best-in-class delivery times and maximum serviceability for the assigned region - The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: Customer Experience - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for reducing the service delivery times across the region - Ensure Delivery Executives meet required grooming standards with respect to attire and etiquettes Delivery Executive Experience - Ensure right availability of Delivery Executives into the organization basis demand - Facilitate smooth transitioning & handholding for successful performance through 'On the Job' trainings and by providing necessary resources to execute the job - Ensure prompt responses to queries /concerns raised by the Delivery Executives thereby clearing doubts/ apprehensions if any - Deploy measures to mitigate /reduce risks for safeguarding the health & wellness of the Delivery Executives - Delivery Executive - Augmentation - Liaison with the business team for forecasting the "Supply" demand - Execute plans for ensuring availability of adequate fleet and/or building the fleet to meet the Supply demand - Charter effective plans to continuously maintain a pipeline of Delivery Executives to meet the Supply Demand Cost Optimization - Ensure effective utilization of Delivery Executives through appropriate resource allocation - Design optimal incentive schemes for rewarding the Fleet within allocated budgets - Explore opportunities for reducing the overall Cost Per Delivery Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. Desired Candidate: - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals. - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy. - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude. - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service

Guwahati

Patna

Swiggy - Head - City Operations 

Swiggy - Head - City Operations  ,Job Description for Swiggy - Head - City Operations  in Swiggy in  Guwahati Patna for (4-6) years of experience. Apply Now!

Job Description for Swiggy - Head - City Operations  in Swiggy in  Guwahati Patna for (4-6) years of experience. Apply Now!