ABOUT TEAM - CONSUMER EXPERIENCE: Consumer experience consists of Contact center as well as central Consumer experience team. CX team is responsible to enhance customer experience by working in conjuncture with various stakeholders like, Ops, Product, finance etc. This team is responsible to work on consumer experience data submitted by CC and work on improving NPS across cities. Job Description &amp; Responsibilities: - Recommend and prioritize initiatives that address the most relevant levers of promotion and detraction amongst customers (both for functions as well as the regions) - Identify a seamless plan of execution with OKRs, milestones, owners, timelines and risks/ contingencies - Track progress of initiatives &amp; act as PMO to flag/ address roadblocks - Present progress of initiatives and improvements in relevant internal forums and committees - Codify and coordinate the exchange of best practices across BUs / Geos Desired Skills: - Achievement of business metric targets of each initiative including, but not limited to, NPS improvement - Timely scale up of initiatives - Progress and improvements updates - Initiatives dashboards/reports

Delhi NCR

Swiggy - General Manager - Customer Experience 

Swiggy - General Manager - Customer Experience  ,Job Description for Swiggy - General Manager - Customer Experience  in Swiggy in  Delhi NCR for (7-10) years of experience. Apply Now!

Job Description for Swiggy - General Manager - Customer Experience  in Swiggy in  Delhi NCR for (7-10) years of experience. Apply Now!