ABOUT SWIGGY Swiggy is the leading food ordering and delivery platform in India. It is Changing the Way India Eats by becoming the most reliable one-stop solution for consumers- food needs. Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of bene- ts including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. More than 15,000 restaurant partners across seven cities leverage Swiggy to reach new customers CUSTOMER DELIGHT TEAM - We are the chief customer/partner custodians who live by the principle - NO CUSTOMER GOES HUNGRY! The team that epitomizes our core values by walking the talk in every step of the way and lives to delight our customers during their journey with Swiggy. We act as the safety net when things break and remove all obstacles, reduce angst and ensure happy - ows for our customers - both proactively and reactively. Responsibilities - The candidate would be responsible to own the charter for customer experience and build moats around the service to make Swiggy indispensable and make the experience as anxious less as possible. - The candidate would own NPS and other VOC feedback/metrics for Swiggy - The candidate will solve for key consumer pain points/experience enhancements by working closely with different functions (ops, partners, tech, city teams etc.) - The candidate will represent consumer POV and work closely with teams conceptualizing/executing key projects to ensure great Customer Experience. Skills Required - 3-6 years of experience in consumer experience, consulting or strategy - Effective Analytical and Communication skills - Attitude &amp; Aptitude for processes and systems - Should be a team player, working alongside people from all walks of life - Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. - Achieves a good result through a well-planned approach - Initiative - Demonstrates strong ownership to bring about change and help drive the business forward

Bangalore

Swiggy - General Manager - Contact Center Operations - Customer Experience 

Swiggy - General Manager - Contact Center Operations - Customer Experience  ,Job Description for Swiggy - General Manager - Contact Center Operations - Customer Experience  in Swiggy in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Swiggy - General Manager - Contact Center Operations - Customer Experience  in Swiggy in  Bangalore for (10-15) years of experience. Apply Now!