- Responsible for overall customer experience incl Restaurant Rating, Order Delivery/preparation timings - Customer complaints reduction across both food & packaging - Feedback of stealth brands - Ensure &gt;99% availability of units for production/service to meet the targetted Orders Per day for the city - Reduce the cycle time of delivery of orders across brands - Ensuring proper forecasting systems are in place for RMs to ensure 0 stockouts across items - Achieving Annual Operating plan (All controllable cost parameters) for the city - EBITDA for the city (this will include Food/packaging/labour costs reduction) - Forecasting sales - Ensure highest levels of standards in the units - Work with QA to eliminate all NCs across the units in the city - Establish Food safety audit & risk assessment mechanisms across the units - Bring in BIC practices on food safety from multiple industries - Ensure 0 safety incidents across all the units in the city - Control attrition % at city level - People capability building & progression plans - Reduce effort across multiple tasks & lead productivity improvement effort (Orders per FTE) - Ensure adherance of all processes across the units - Focus on in process measures for delivering output

Bangalore

Chennai

Hyderabad

Swiggy - General Manager - City Operations 

Swiggy - General Manager - City Operations  ,Job Description for Swiggy - General Manager - City Operations  in Swiggy in  Bangalore Chennai Hyderabad for (8-10) years of experience. Apply Now!

Job Description for Swiggy - General Manager - City Operations  in Swiggy in  Bangalore Chennai Hyderabad for (8-10) years of experience. Apply Now!