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24/01 Revanth
Senior Recruiter at Swiggy

Views:11636 Applications:1421 Rec. Actions:Recruiter Actions:81

Swiggy - Cluster Manager - Operations (4-5 yrs)

Ahmedabad/Chennai/Delhi/Kolkata/Mumbai/Pune Job Code: 657511

- Responsible for overall customer experience incl Restaurant Rating, Order Delivery/preparation timings

- Customer complaints reduction across both food & packaging

- Feedback of stealth brands

- Ensure >99% availability of units for production/service to meet the targetted Orders per day of the cluster

- Reduce the cycle time of delivery of orders across brands

- Ensuring proper forecasting systems are in place for RMs to ensure 0 stockouts across items

- Achieving Annual Operating plan (All controllable cost parameters) for the cluster

- EBITDA for the city (this will include Food/packaging/labor costs reduction)

- Forecasting sales & planning resources accordingly

- Ensure the highest levels of standards in the units

- Work with QA to eliminate all NCs across units in the cluster

- Establish Food safety audit & risk assessment mechanisms across the units

- Bring in BIC practices on food safety from multiple industries

- Ensure 0 safety incidents across all units in the cluster

- Control attrition % at the cluster level

- People capability building & progression plans

- Reduce effort across multiple tasks & lead productivity improvement effort (Orders per FTE)

- Ensure adherance of all processes across the units

- Focus on inprocess measures for delivering output

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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