Swiggy - City Operations Head

Job Description:

The Operations function at Swiggy is responsible for order fulfillment, logistics and customer experience.

The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks:

- Developing and ensuring execution of Operational

- Processes to allow the business to efficiently operate and grow.

- Leading and managing the team of Managers and

- Executives to offer the best Customer experience.

- Strategist and executing projects aligned with the company vision and setting timelines to reach those goals.

- Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience.

- Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.

- Setting the vision and direction of the team by managing individual and team performance expectations and goals.

- Monitoring real time service levels and schedule adherence.

- Performing ad-hoc analysis and reports based on business needs.