11/06 Priyanka Kulkarni
Recruitment Team at Swiggy

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Swiggy - Business Associate - Product Excellence - Customer Loyalty Program (1-3 yrs) Premium

Bangalore Job Code: 707833

The candidate will be a part of Swiggy's Business Strategy team and work on Swiggy SUPER, Swiggy's membership / loyalty program and one of Swiggy's top growth levers. He/she will be responsible for obsessing about performance of the SUPER product and driving initiatives to improve the overall program via product interventions.

Responsibilities

- Developing an all-round understanding of the program's objectives and be on top of data and trends to drive recommendations, leading to fulfilling the objectives of the program

- Deep-dive into performance metrics of the various elements of the program and generate actionable ideas to meet program objectives

- Ensure availability of relevant metrics in dashboards, etc by working closely with product and analytics teams

- Program-manage product-based efforts ensuring complete ownership and accountability for delivery

- Regularly interface with customers to identify pain points and suggest solutions and new product features

- Ensure air-tightness of PRDs and GTM-strategies for all SUPER-related products

- Set up efficient systems to track efficacy of new products / product features

- Actively work on getting bugs fixed and ensure a seamless experience for users

Preferred Candidate

- 1-2 years of work experience in Loyalty or subscription programs / Analytics / Product management

- B.E./B.Tech from a premium institute preferred

- Inherent drive to learn across areas; resourcefulness

- Ability to own work-streams end to end i.e. from conceptualization to closure, leveraging internal resources to get things done

- Should be proficient in using Excel, Powerpoint. Basic level of SQL querying and database understanding would be a strong plus

- Understanding of mobile app-related metrics (CTR, conversions, etc.) is a plus

Women-friendly workplace:

Maternity and Paternity Benefits

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