Posted By
Dr. Shadab Ahmad Ansari
Managing Director at Mayra Business Services Pvt. Ltd.
Last Login: 04 August 2018
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Posted in
Banking & Finance
Job Code
572067
Position-SVP - Business Analytics & Consumer Experience
Industry-Banking/Financial Services/Insurance
Location-Maharashtra, India
Client Description
A leading Singapore MNC Bank.
Job Description:
- This role would lead Business Analytics and Customer Experience for Consumer Banking India, covering both offline and digital businesses
- Would be responsible for the end-to-end Customer Experience for the digital and the offline business
- Create a best-in-class banking experience for customers by building and driving Customer journeys and HCD innovation programs
- Support strategic priorities of business by sharpening capabilities on Analytics
- Responsible for Campaigns Strategy and Campaigns Analytics to drive ROI
- Design and drive strategy for ensuring best in class Customer Experience
- Design, review and implement Customer Journeys to enable Joyful Banking
- Drive HDC- led Innovation programs/ projects for the business and ensure continued focus on modelling
- Drive Customer Service metrics through Customer Communication, Service Quality checks and other measures
- Develop Analytics capabilities further including quality, accessibility, architecture and infrastructure
- Drive performance tracking and insights on channels, branches, productivity measures that drive acquisition, revenue and customer satisfaction and thereby supporting business priorities
- To plan the Campaigns strategy and ensure ROI through Campaign Analytics and campaign management
- Drive contextual marketing programs and customer immersions
Desired Candidate Profile
- Graduate / Post Graduate Incumbent should be having at least 10 years- experience. Good understanding of the Consumer Banking business; should have had relevant experience in either areas of business analytics or customer experience
- Strong communication and interpersonal skills
- Ability to build strong relationship with clients.
- Highly motivated, self-driven, and result oriented.
- Good analytical skills, ability to see the larger picture
Dr. Shadab Ahmad Ansari
Mayra Business Services Pvt. Ltd.
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Posted By
Dr. Shadab Ahmad Ansari
Managing Director at Mayra Business Services Pvt. Ltd.
Last Login: 04 August 2018
2156
JOB VIEWS
132
APPLICATIONS
0
RECRUITER ACTIONS
Posted in
Banking & Finance
Job Code
572067