Suvidhaa Infoserve - DGM/GM - Product

DGM/GM - Product

Position Summary :

The DGM/GM- Product is responsible for developing and driving the short term and long term product strategy. He/She owns the product road map and is responsible for building and management of the product throughout its lifecycle.

He/She works with the technology team and the management to drive product/service definition and design in line with the Company's business strategy.

Successful Performance requires :

- An experience in leading all phases of Product Management from research to deployment to success tracking

- Strong understanding of product lifecycle, products requirements definition, product management principles

- Data-driven approach for decision making

- Out of the box thinking

- Ability to adapt to the dynamic business environment

- Ability to work with cross functional teams and lead varios projects

Detailed Responsibilities :

Product Strategy and Management :

- Develop and drive the product vision, product strategy for creating a market platform for Suvidhaa.

- Own the product road map

- Collaborate with business to Develop, Design and Deploy end to end product solution- architecture, user experience, functionalities, issue prevention tools, user education tools, etc

- Manage the product through the entire product life cycle.

- Explore new product opportunities based on need gap analysis, consumer feedback

- Define, Track & Drive Key Product Performance Metrics

- Lead and manage the entire project team to deliver the strategy and product including interaction with other cross functional teams such as Marketing, Information Technology,Business Development and Sales & Operations.

- Develop and implement search functionality tools,liase with product recommendation engines, etc to increase traffic and revenues

- Source and license of third party data sources, technology and software and services related to development and distribution strategy.

- Develop Liasons with Payment gateways for enabling payments and defining the product strategy for payments.

- Develop enhancements to online and systems-embedded resources to minimize support levels and ensure adherence to best practices.

- Craft concepts for new product development according to requirements of category

- Continually work on enhancing the product to achieve viral growth

- Drive product related training to the stakeholders- new product, new functionality, etc

Product Analytics :

- Conduct focus groups/market research and use consumer usage data to drive product service/defination and refine product features.

- Analyse business and support issues to identify trends and suggest future enhancement and improvement opportunities

- Summarize common themes and drive action plan to address root cause for reoccurring support issues

- Use web analytic tools to derive insights and strategise product enhancements accordingly,

Desired Skills :

- Graduate/Post graduate :

- Must have 6- 8 experience in Product Management in an Ecommerce company or must have worked on an e-commerce based platform. Experience in online payments/transactions will be preferred

- Proven experience in owning and delivering successful consumer web product

- An experience in a start up will be an added advantage

About the Company :

Suvidhaa Infoserve (Suvidhaa) is India's largest Payment Management Company with a wide distribution network of over 75000 retail touch points in 2000+ Cities/Towns in India. Founded in the 2007 to offer the common man, a wide range of B2C/G2C services ranging from Rail/Air/Bus ticketing, Renewal Insurance Premium Collection, Utility Bill Payment Services, Telecom/Mobile/DTH Recharges etc., over 300 Brands/Service Providers ride on Suvidhaa's robust B2B S-Commerce- Platform to reach their last mile. In 2011, Suvidhaa revolutionized the Indian Domestic Remittance market with its pioneering Cash2Bank Model partnering with Yes Bank & later with Axis Bank (2012). In just 3 years & with over 1mn transactions a month, Suvidhaa has not just become the largest non-bank Remittance Service Provider in India but has also created a whole new industry with several Banks & over 35 non-bank entities entering the fray employing over 100,000 direct & indirect workforce. Today, Suvidhaa's globally acknowledged truly - inclusive model- offers convenience to over 25 mn unique Customers in India annually. Suvidhaa has now entered the Global remittance market with its innovative SuviRemit platform.

September 2013 saw Suvidhaa launching the country's first, Open Loop B2B Prepaid Card Program ie., Channel Card, exclusively for Suvidhaa Retailers partnering with Central Bank of India & MasterCard. Channel Card opens up a whole universe of Service Providers who have an online presence but are not connected with Suvidhaa's platform and has since been received very well by Suvidhaa Retailers. Last year, Suvidhaa also set its foot in the B2C landscape with www.suvidhaa.com with an aim to offer utmost convenience to those who transact online and more recently, the Suvidhaa App was published on Google Play Store, so as to leverage on the growing Android-friendly population & making convenience more ubiquitous.

Suvidhaa was conceived, promoted & seed funded by its Founder & Chairman, Mr. Paresh Rajde & was angel funded by Mr Shapoorji Pallonji Mistry, Chairman of one of India's leading Business Group. Suvidhaa was further-on venture funded by NVP (USA), Reliance Capital (ADAG Group), IFC (World Bank Group) and M/s. Mitsui & Co. Mr Rajde has been acknowledged for his pioneering contributions to Service Commerce across the world, such as the Institute of Chartered Accountants of India (ICAI) instituted, the Business Achiever (SME) Award 2010, the Inclusive Business Leader Award 2011 by IFC & Mr Rajde was also featured as the - Inclusive Business Leader- in IFC's Report released in Oct 2012 titled - Being the Change: Inspiring the Next Generation of Inclusive Business Entrepreneurs impacting the Base of the Pyramid- . Suvidhaa has been recognized as the - Most Trusted Retail Services Brand- as per The Brand Trust Report - India Study 2013

Team HR