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Sutherland - Director - Process Excellence (14-17 yrs)
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
- Have 14+ years' experience; 5-6 years of relevant experience in Lean Six Sigma, Process Excellence, Quality, BPO, Strategic Program management, Continuous Improvement, Minitab, MS Excel, PowerPoint
- Have 3-5 years of experience in US healthcare process
- Have Six Sigma Black Belt certification; MBB preferred
- Have ability to effectively influence & motivate others.
- Have ability to creates a team environment of accountability and commitment for reaching project goals
- Have excellent communication and executive presence to connect at VP/CXO level
- Have people leadership skills; be able to coach & mentor people.
- Have program management skills; leading clusters of individual projects in parallel through wide cross-functional team
- Have strong quantitative and problem-solving ability; be able to conceptualize complex problems and develop an Analytical road map for them.
- Have ability to deliver oral and written communications that have clarity and impact.
- Have demonstrated ability to facilitate meetings to generate ideas and make key decisions
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