21/10 Rohan Kapoor
Senior Manager Talent Acquisition at Supr Daily

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SuprDaily - Senior Director - Operations (12-16 yrs)

Bangalore Job Code: 858323

SuprDaily - Senior Director - Operations

- SuprDaily is a daily delivery service in India. Starting with milk, the company delivers the most frequent daily needs to consumers via a subscription model. Founded by alumni of IIT and IIM, the company is pioneering the micro delivery e-commerce model in India.

- The company is a Y-Combinator startup and is currently backed by Swiggy. With a commitment of $100 Million from Swiggy, the team is scaling their unique supply chain nationally to serve more than 1 Million households every single day.

- Y combinator is one of the top American Seed Accelerator and their portfolio includes Airbnb, Dropbox, InstaKart, Reddit and about 1500 other startups across the globe.

- Swiggy is on a quest to bring convenience to over 100 Million Indians over the next 5 years. The investment in Supr Daily is part of its core strategy to expand reach of consumer base as well as fulfilling the daily needs of a consumer leveraging the power of the milk railroad.

Senior Director - Operations

Job Description :

- The Operations function at Supr Daily is responsible for order fulfilment, logistics and customer experience.

- Lead Operations Supply to Last Mile for all Cities with focus on exceptional delivery SLA`s and Customer Experience

- Help Build OPS as a backbone for Business Growth

- Drive Continuous Improvement Projects for serving all customers within the stated service delivery timelines

- Head a very large hierarchical team across cities of more than 10000 people

- Monitor Performance metrics

- Drive Process & Compliance Implementation & Continuous Improvement

- Head Efficiency projects to reduce operational Cost & build towards healthy margin

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in all cities

Women-friendly workplace:

Maternity and Paternity Benefits

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