About the Organization : Supr Daily is a daily delivery service in India. Starting with milk, the company delivers the most frequent daily needs to consumers via a subscription model. Founded by alumni of IIT and IIM, the company is pioneering the micro delivery e-commerce model in India. The company is a Y-Combinator startup and is currently backed by Swiggy. With a commitment of $100 Million from Swiggy, the team is scaling their unique supply chain nationally to serve more than 1 Million households every single day. Y combinator is one of the top American Seed Accelerator and their portfolio includes Airbnb, Dropbox, InstaKart, Reddit and about 1500 other startups across the globe. Swiggy is on a quest to bring convenience to over 100 Million Indians over the next 5 years. The investment in Supr Daily is part of its core strategy to expand reach of consumer base as well as fulfilling the daily needs of a consumer leveraging the power of the milk railroad. Job Description : - To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 5000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function at Supr Daily is responsible for order fulfilment, logistics and customer experience. This role will have to look into the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: Customer Experience : - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for serving all customers within the stated service delivery times across the city - Liaison with customer relationship team to ensure seamless customer experience Manpower Management : - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same Process and compliance : - Help build and implement SOPs. Manage workflow and day to day operations - Ensure compliance in hub, docks, operations and logistics in all areas - Execute plans for ensuring the availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city - Explore opportunities for reducing the overall Cost Per Delivery - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. Desired Candidature : - Graduate OR Post Graduate with 7-10 years work exp. - Prior experience in Handling end to end Supply Chain and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service Desired Candidate Profile : - Handled a team size of 200 + members. (Mix of on role & off role) - Good communication/stakeholder management skills. - A minimum of 6-12 years of work experience. - Exp in managing end to end Supply chain experience is mandatory. - Good understanding of MIS.

Bangalore

Chennai

Delhi

Hyderabad

Mumbai

Supr Daily - General Manager - Supply Chain 

Supr Daily - General Manager - Supply Chain  ,Job Description for Supr Daily - General Manager - Supply Chain  in Supr Daily in  Bangalore Chennai Delhi Hyderabad Mumbai for (6-12) years of experience. Apply Now!

Job Description for Supr Daily - General Manager - Supply Chain  in Supr Daily in  Bangalore Chennai Delhi Hyderabad Mumbai for (6-12) years of experience. Apply Now!