Support Lead - Learning Experience - IIM/ISB/MDI/FMS (3-12 yrs)
POSITION SUMMARY :
The primary purpose of this position is to look into the quality (check, assurance etc.) along with training.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITY OF THE JOB :
- Quality assurance and check
- Align quality measures, device quality parameters and metrics and continuous improvement
- Provide solutions to business by looking at TQM
- Multi-stakeholder management
- Handled training (classroom, instructional design etc.)
- Perform quality check and push resources to production
- Responsible for maintaining quality of people and processes
INTERNAL & EXTERNAL CONTACTS / SUPERVISORY RESPONSIBILITIES :
Internal : NA
External : Interact with multiple stakeholders, including various departments, customers and partners
QUALIFICATIONS & EXPERIENCE :
Experience :
- 3-10 years of experience in quality assurance and training
Education :
- IIM/ISB/Equivalent colleges
- Relevant certifications in quality, processes and training
Skills :
- SQL/R/Python.
- Six Sigma/Lean
- Process/Domain expertise
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