Key skills include :
- Working knowledge of the technical skills relevant to outsourcing governance, policies & procedures development, training, and compliance for all types of outsourcing relationships
- Working knowledge of the technical skills relevant to shared services governance, policies & procedures development, training, and compliance for all types of outsourcing relationships
- Experience in policy writing and compliance
- Experience in contract change management
- Experience in relationship management
- Good understanding of BPO markets, outsourcing governance, and supplier relationship management
- Outsourcing governance experience
- Ability to build credibility, garner support and work effectively with internal stakeholders and teammates
- An understanding of risk management and mitigation strategies
- Experience in presenting and communicating to various levels of the organization
- Detail oriented
- Creative problem solver
- Ability to influence diverse stakeholder groups
- Strong analytic skills
- Strong skills in MS Word, Excel and PowerPoint
- Must be proficient in the English language
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