Candidate MUST have

- Should have an experience in customer and stakeholder mgmt.

- Should have an experience in managing the delivery for $10Mn account per annum (Financial Services domain)

- Expert in complete Process and Agile mgmt. (Should have Scrum certified and PMP certified)

- Financials Services domain expertise

- Should have strong expertise in Quality assurance, Test automation solution engineering

Key Roles and Responsibilities:

- This role requires an in-depth knowledge of Project Management principles, disciplines and software development life cycle (SDLC) methodology

- Experience spanning across Delivery & Agile management, Quality assurance, Test automation solution engineering and consulting and Test Process Consulting

- Extensive experience in QA leadership including coaching, Agile testing adaptation and building long-term technical solutions for variety of mid and large enterprise clients

- In-depth understanding in Business processes and Financial Services domain

- Oversees the monthly performance of Clients to ensure it is consistent with Account Management and Client requirements

- Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle

- Establishes the processes that ensure successful delivery of technology projects

- Owns the continual improvement of Service Delivery standards & practices.

- Manages the service delivery team delivering to the customer(s), driving development and effectiveness.

- Depending on the size of the account, identifies opportunities for new business and account growth.

- Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.

- Contribute to RFP responses and orals, creating contracts, SoWs

- Effectively manage schedules and timelines - maintains timeline-bound project roadmap including long-term delivery forecast

- Displaying a broad knowledge of contractual SLAs to ensure service delivery as per client expectations

- Excellent client-facing skills to interact with IT/Business stakeholders

- Excellent written and verbal communication skills, as exemplified by clear technical approach, issue explanation, documentation of knowledge, and effective intra- and inter-group communication

- Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.

- Strong understanding of the Financials Domain

- Manage customer relationships through regular communication with clients through weekly/ monthly and Quarterly reviews.

This role requires a solid understanding of and demonstrated experience in leading large cross-functional teams using Agile SCRUM/ Kanban, iterative, waterfall methodologies best practices, values and principles

- Building a strong team for the present and future

- Maintains high customer satisfaction ratings that meet company expectations

Skills & Certifications

- Knowledge of technology standards and best practices.

- Possesses good interpersonal skills

- Proactive and highly effective written and verbal communication.

- Very good ability to work on multiple assignments and effectively manage time and priorities of staff

- Very good organization and project management skills

- Possesses strong leadership skills

- Agile and PMP Certified is an additional advantage

- Good understanding of the organizations goals and objectives.

- Experience working in a team-oriented, collaborative environment.

Degree:

- Should be having higher degree in good, reputed organizations

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