Subject Matter Expert - Transfer Agency - BFS

The role is for Transfer Agency (TA) business with specific responsibility to support Business as Usual (BAU) in Bangalore, India.

This department is responsible for several TA functions, including, but not limited to, Dealing, Registration, Settlement, Reconciliations, Distributions, management accounting, and client reporting.

This role is to support BAU activities in the Ireland TA department (Dealing process) in order to ensure that not only client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory and management company requirements are effectively delivered.

To support and deliver BAU activities of the Transfer Agency Dealing process and to ensure that agreed Service Level Agreements are met/exceeded on an ongoing basis.

Be a Subject Matter Expert in the area of responsibility.

- Work independently and proactively resolves any potential issues.

- Analyse process gaps and suggest improvements.

- Represent team on department/cross-functional process and project assignments.

- To act as a point of contact for the resolution of day-to-day BAU issues and effectively reduce the number of referrals being sent to a Home location on a daily basis.

- To take primary responsibility of eliminating aged, outstanding items and clearing exceptions on a daily basis.

- To liaise professionally with internal and external departments and functions e.g. home location to deliver BAU effectively and efficiently and to consistently achieve timely and accurate client deliverables.

- To ensure proper preventative and detective controls are in place for the TA functions you are responsible for.

- Serve as a resource to clients, partners, and team members for clarity, understanding, and information.

- Identifies trends, concerns, and the root cause of errors and recommends additional controls to improve quality/timelines.

- To drive recommendations to improve processes and strengthen controls besides introducing BAU improvements to mitigate process errors.

- To ensure that current / updated TA processes, procedures, and policies are in place and are being applied across TA business units and functions you are responsible for.

- To foster & promote commitment to a strong risk management culture in TA.