Mission : Deliver superior customer experience by exceeding or meeting customer's business expectations and contributing to their organizational success. Job Description : - Responsible for overall customer satisfaction and value delivery. - End to end project management using waterfall or agile delivery best practices. - On time and in budget project delivery meeting desired quality and success criteria. - Build the project management plan, actions/risks/issue/dependencies/quality management &amp; maintain project delay register - Establish a strong project governance mechanism by setting up daily stand up meetings for internal collaboration, daily/weekly status updates to the customer and other project management reviews. - Send weekly project progress reports to customers and also help building the content for project steering committee meetings - Drive adoption of best practices and reusability during internal project planning and execution stages. - Stakeholder management - both external and internal. Set the right expectations at the right time and deliver to commitments. - Work closely with the Global Fulfillment (GF) Leaders to make sure we deliver to agreed plans, quality and service levels. - Enable customers to utilize the products and services optimally. - When things go wrong, be in the forefront to manage customer escalations and organize internal teams/resources to address the concerns. - Engage closely with business team and project team of the customer organization to demonstrate value delivered from the engagement. - Nurture winning relationships with customers and develop a strong base of referenceable customers and create upselling and cross selling opportunities. - Work with delivery and CR team leads to do monthly effort planning and update the percentage of completion (POC) profiling in Swift in the beginning of every month. - Responsible for timely recognition of revenues and billing for all projects as per plans made in the beginning of every quarter. - Responsible to deliver planned profit margins from the various delivery and service engagements. Build and maintain project P&amp;L statement. - Review project timesheets, qualify and approve on regular basis - Earn healthy Net Promoter Score (NPS) for customer accounts responsible for. - Provide support to presales bids and help with project plans, SoWs and other contract inputs. - Make technical and commercial proposals for CRs of value less than USD 50K and negotiate with customers to secure the PO. - Do order booking for such POs, secure internal approvals and get projects created in SAP and Swift (Project management and timesheet tracking tool) to start execution. - Drive Proof of Concept (PoC) engagements along with sales, presales and SME team to achieve the expected end goals. Experience : - 10+ years of customer facing experience in professional services to Telecom domain - Project/Program Management experience - Experience of multiple onsite assignment

Bangalore

Subex - Functional Project Manager - Telecom Domain 

Subex - Functional Project Manager - Telecom Domain  ,Job Description for Subex - Functional Project Manager - Telecom Domain  in Subex in  Bangalore for (10-20) years of experience. Apply Now!

Job Description for Subex - Functional Project Manager - Telecom Domain  in Subex in  Bangalore for (10-20) years of experience. Apply Now!