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15/03 Rahul
Lead Recruiter at Subex

Views:301 Applications:89 Rec. Actions:Recruiter Actions:73

Subex - Project Manager - Telecom BSS Domain (10-18 yrs)

Bangalore Job Code: 902851

Mission : Deliver superior customer experience by exceeding or meeting customer's business expectations and contributing to their organizational success.

Job Description :

- Responsible for overall customer satisfaction and value delivery.

- End to end project management using waterfall or agile delivery best practices.

- On time and in budget project delivery meeting desired quality and success criteria.

- Build the project management plan, actions/risks/issue/dependencies/quality management & maintain project delay register

- Establish a strong project governance mechanism by setting up daily stand up meetings for internal collaboration, daily/weekly status updates to the customer and other project management reviews.

- Send weekly project progress reports to customers and also help building the content for project steering committee meetings

- Drive adoption of best practices and reusability during internal project planning and execution stages.

- Stakeholder management - both external and internal. Set the right expectations at the right time and deliver to commitments.

- Work closely with the Global Fulfillment (GF) Leaders to make sure we deliver to agreed plans, quality and service levels.

- Enable customers to utilize the products and services optimally.

- When things go wrong, be in the forefront to manage customer escalations and organize internal teams/resources to address the concerns.

- Engage closely with business team and project team of the customer organization to demonstrate value delivered from the engagement.

- Nurture winning relationships with customers and develop a strong base of referenceable customers and create upselling and cross selling opportunities.

- Work with delivery and CR team leads to do monthly effort planning and update the percentage of completion (POC) profiling in Swift in the beginning of every month.

- Responsible for timely recognition of revenues and billing for all projects as per plans made in the beginning of every quarter.

- Responsible to deliver planned profit margins from the various delivery and service engagements. Build and maintain project P&L statement.

- Review project timesheets, qualify and approve on regular basis 

- Earn healthy Net Promoter Score (NPS) for customer accounts responsible for.

- Provide support to presales bids and help with project plans, SoWs and other contract inputs.

- Make technical and commercial proposals for CRs of value less than USD 50K and negotiate with customers to secure the PO.

- Do order booking for such POs, secure internal approvals and get projects created in SAP and Swift (Project management and timesheet tracking tool) to start execution.

- Drive Proof of Concept (PoC) engagements along with sales, presales and SME team to achieve the expected end goals.

Experience :

- 10+ years of customer facing experience in professional services to Telecom domain

- Project/Program Management experience

- Experience of multiple onsite assignment

Women-friendly workplace:

Maternity and Paternity Benefits

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