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06/05 Radhika Pradeep
Recruitment Team at Allegis Group

Views:6417 Applications:884 Rec. Actions:Recruiter Actions:1

Strategic Growth Lead - Coworking Space (2-7 yrs)

Bangalore/Hyderabad/Mumbai/Noida Job Code: 694128

Duties & Responsibilities :

Pre Move-In & On-Boarding:

- Review and understand the Membership Agreement as it applies to each member that you represent

- Work closely with community team to make sure the member has a smooth move-in

- Function as the main point of contact for the members you represent, and be available to the stakeholder on call/email

Post Move-In:

- Drive post-sales activity for Enterprise members at WeWork by strong relationship building, product knowledge, account planning and game-plan to upsell for member expansion

- Provide support to local Community Management teams by working with different departments to prioritize high level items and escalated issues

- Increase member retention by conducting regular meeting & check-in calls, and perform quarterly meetings for health checks

- Develop strategies for increasing the average Enterprise member lifecycle

- Use Zendesk to monitor issues and identify churn risk; work proactively to limit that risk

- Use Salesforce to track data, issues, and develop strategies based on findings

- Work within Member Success budget to support your members and local Community teams as needed

- Act as the voice for members at WeWork, providing feedback to improve the experience

Experience & Requirements:

- Strong generalist - highly competent with the ability to wear many hats

- Skilled relationship manager

- Highly flexible and adaptable to continuous change and growth

- Excellent communicator, verbal and written

- Organized and detail-oriented

- 2-5 years minimum management experience

- Ability to solve problems with innovative thinking

- Excellent interpersonal skills

- Sales & Customer service experience required

- Project management and business operations experience required

- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

- Fluency in both English and the local language

- Master's Degree will be given be an added preference.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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