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Account Manager at Xpert Conexions
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Strategic Account Manager - Sales - IT Hardware & Networking Firm (7-15 yrs)
Increase Revenue from Data, Mobile & Fixed line Business
a. Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
b. Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
c. Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business
d. Understand the business, market needs and the competitive environment of the client
Enhance customer experience and delight
a. Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
b. Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
c. Build the relationship with the customer by helping the customer get the best customized solution s/he can get.
Account Penetration & Account Planning
a. Need to ensure account planning for the accounts and map the goals of the account and ensure coverage within the account both it terms of the breadth & width of the account.
b. Help move the account over the continuum and get certification from the customer.
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