Strategic Account Manager - North America Market - IT

Job Title : Strategic Account Manager

Location : Pune

Experience : 10 to 13 years

Notice Period : 30 Days

Key Parameters: - India Night shift (6.30 pm - 3.30 am)

- Ability to travel to US 3 times per year for 3 weeks each - Has US visa preferably.

- Prior experience in meeting and interacting with US customers.

- An educational degree in engineering, Marketing or business from the United States is preferred OR worked and lived in the US for at least 5 years.

- Strategic Account Manager will also be responsible for working with the Data Sciences team to generate insights for the customer to use.

- SAM will be an expert on solving strategic Client problems

- Objectives: SAM success will be measured on the increase revenues generated

- Revenue increase from existing customers

- Positive Customer Reviews generated on review sites.

Job Responsibilities:

This is a general list of responsibilities and requirements for the SAM.

- Getting on Strategic Client calls

- Traveling to the US to meet customers.

- Streamlining launch and maintenance processes

- Understanding technical integrations and responding to Clients

- Upsell to Client (additional services, features) - New promotions, announcements to Clients - Quarterly Business Reviews with Clients

- Working with Data Sciences team to generate reports.

- Weekly reporting to the Executive Team - Documentation and Support Job Requirements

- 8+ years of proven B2B account management experience to customers in North America

- Prior experience in meeting customers in North America

- Strong project management skills and ability to manage and prioritize several active Client deployments.

- Strong presentation skills -

- Capable building positive relationships at a senior level with Clients

- Excellent written and phone communication skills with North American Clients

- Strong attention to detail

- Proactive, well organized, and self-motivated

- Experience or knowledge of online marketplaces and e-commerce preferred.

- Prior management experience preferred. - Prior software engineering background preferred.

- College Degree from the United States strongly preferred