Store Manager - Retail

Store success manager | Luxury Jewelry | Ecommerce B2C

Description:

This role will require you to:

- Create & inspire a "customer focus" culture with every conversation

- Champion opportunities to consistently improve the experience

- Drive business goals & strategies to pave the way for outstanding customer experience

- Dive deep and understand performance trends to deliver results

- Solve for customer concerns & feedback to build customer loyalty

- Identity & analyze the pulse of the customer and proactively initiate improvements

- Collaborate & earn trust with cross-functional teams

- Build for higher standards through ideating & innovation

- Mentor & motivate to build an engaged and committed team

Qualifications :

- 2-6 years retail & online jewelry brands, luxury/auto brands & international banking/financial HNI experience.

- Graduation/Masters/PGDM/Business school in any field

Skills & Competencies:

- Coach and a natural motivator

- Emotional Intelligence

- Data gathering, analysis, and reporting

- Analytical thinking & problem solving

- Cross-functional working & stakeholder management

- Project management & process improvement

- People engagement & team building

- Think big and innovate