Store Manager - Furniture Making Business

Primary performance indicators:

- Store Revenue

- Store Operational Expenditure

- Shrinkage

- Customer Satisfaction levels

- Team Engagement levels

Role will include:

- Hold accountability for Store target achievement and P&L responsibility

- Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities

- Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience

- Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams

- Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance

- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements

- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed

- Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store

- Requires working on Saturdays / Sundays