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31/12 Lokesh B
Manager - Recruitment at State Street

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State Street - Vice President - Global Onboarding Operation (15-20 yrs)

Bangalore Job Code: 780435

Job Title: Vice President - Onboarding

Location: Bangalore

Roles Reporting to this Position: Onboarding Team Leader, Onboarding Coordinators

Purpose of Role:

- The Onboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent onboarding experience for all new hires and hiring managers across the State Street organisation.

- The function has Global responsibilities and each individual will be assigned a country or group of counties (depending on the size of the State Street operation in each location).

- This position will be responsible for the day to day management of the Global Onboarding team, ensuring a quality support service focused on continuous improvement, and manage relationships with Talent Acquisition, NGA and Sterling.

Major Responsibilities :

 - Develop effective working relationships and communications with direct reports and ensure that they are motivated, developed and supported

- Establish and nurture a culture of - Risk Excellence- within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion

- Utilise project management and analytical skills to deliver project activities to support service enhancements including: requirements gathering, functional design, configuration, testing, training design, development, delivery, post production support and review

- Partner with others in Talent Acquisition and Onboarding to ensure a strong governance model and control framework exists for all process across Onboarding

- Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation

- Support the implementation of the Preboarding team through effective delivery of the service

- Stakeholder management across varying levels

- Oversee team deliverables to ensure key projects are delivered and maintained

- Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members- behaviour in performing their roles

- Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviours

- Think and act globally


- Lead the onboarding teams, providing regular coaching and development

- Train the team in new processes and procedures focusing on operational excellence

- Monitor effectiveness of onboarding activities identifying areas for improvement

- Manage service performance SLA's through regular reporting, communicating to the Onboarding manager and in country representatives

- Provide ongoing guidance, mentoring, training and direction

- Conduct regular performance reviews, managing day to day performance requirements

- Participate in wider projects as required

Individual Contributor

- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role

- Provide appropriate management information as required to support business unit decision making

- Support the - Risk Excellence- culture within the business

- Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations


Level of Education/ Specific Qualifications:

Experience in a similar role, preferably financial services/banking

Skills and Experience :

- Interpersonal, numerical, problem-solving, analytical, etc

- Significant experience working within an HR/TA/Shared Service Operations function

- Experience of leading, coaching and developing teams

- Strong interpersonal, influencing and customer service skills

- Excellent analytical skills with strong focus on service improvement

- Sound knowledge of project management tools/technique

- Working knowledge of PeopleSoft or other HR IT systems

- Strong self-initiative and analytical skills with results orientation

- Strong attention to detail and end-to-end process

- Strong presentation skills scalable to various levels of audience

- Sound relationship building skills and stakeholder management

Required Competencies - motivation, team skills, ability to work under pressure, etc.

- Ability to inspire, motivate and lead a team

- Embraces a culture of risk excellence

- Capacity to work in a dynamic business environment regionally and globally

- Team player with a strong customer focus

- Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience

- Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure

- Strong attention to details and end-to-end processes

- Completes projects, tasks, and all work activities on time or within expected time period; plans and prioritises effectively

- Uses independent action, judgement and decision making

- Demonstrates flexibility to meet changing business needs and priorities

- Identifies potential problems and delivers solutions

- Self-motivated with a desire to learn and improve skills base

Women-friendly workplace:

Maternity and Paternity Benefits

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